Privacy Policy

1. Introduction

Welcome to Church's Chicken. At Church's Chicken, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website at churchs-chicken.top, place orders, visit our restaurants, or interact with our services.

The scope of this policy covers all interactions you have with Church's Chicken, including but not limited to online orders, delivery services, loyalty programs, catering services, franchise inquiries, and customer support communications. By using our services, creating an account, or providing us with your personal information, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

When you interact with Church's Chicken, you may provide us with various types of personal information, including:

• Personal Identification Information: Name, email address, phone number, mailing address, date of birth
• Account Information: Username, password, order history, favorite meals, dietary preferences
• Payment Information: Credit card details, billing address (securely encrypted and stored)
• Order Details: Food preferences, allergen information, special dietary requirements (vegan, halal, kosher, gluten-free)
• Delivery Information: Delivery addresses, location data for accurate delivery
• Loyalty Program Data: Rewards points, membership status, promotional preferences
• Catering Information: Event details, guest count, menu selections, venue information
• Reservation Data: Table booking preferences, party size, special occasion details
• Communication Records: Contact form submissions, customer reviews, feedback, support tickets
• Marketing Preferences: Email subscription choices, promotional communication preferences

2.2 Automatically Collected Information

When you use our website and services, we automatically collect certain information:

• Device Information: IP address, browser type and version, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, click patterns, navigation history
• Cookie Data: Session IDs, user preferences, shopping cart contents, analytics data
• Location Information: Approximate location derived from IP address for delivery services
• Performance Data: Website loading times, error reports, technical diagnostics

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social Media Platforms: If you connect your social media accounts to our services
• Payment Processors: Transaction confirmation data from payment service providers
• Delivery Partners: Delivery status updates and location information
• Marketing Partners: Aggregated demographic and interest data for advertising purposes

3. How We Use Your Information

3.1 Service Provision

We use your information primarily to provide and improve our food services:

• Order Processing: Managing your food orders from placement to delivery or pickup
• Delivery Services: Coordinating delivery to your specified location
• Customer Support: Responding to inquiries, resolving issues, processing refunds
• Account Management: Maintaining your user account, order history, and preferences
• Authentication: Verifying your identity and securing your account
• Quality Improvement: Analyzing usage patterns to enhance our services and menu offerings
• Allergen Management: Ensuring safe food preparation based on your dietary restrictions

3.2 Communication

We communicate with you for various service-related purposes:

• Order Confirmations: Confirming your orders and providing preparation updates
• Delivery Notifications: Real-time updates on your order status and delivery progress
• Customer Support: Responding to your questions, concerns, and feedback
• Important Notices: Policy changes, service updates, security notifications
• Marketing Communications: Promotional offers, new menu items, special events (only with your consent)

3.3 Marketing and Analytics

With your consent, we use your information for marketing and analytical purposes:

• Personalized Advertising: Tailoring promotions based on your order history and preferences
• Traffic Analysis: Understanding website usage patterns and popular menu items
• Campaign Effectiveness: Measuring the success of our marketing efforts
• Market Research: Developing new products and services based on customer preferences
• Loyalty Programs: Managing rewards points and personalized offers

3.4 Legal Compliance

We may use your information to comply with legal obligations:

• Legal Requests: Responding to court orders, subpoenas, and regulatory inquiries
• Fraud Prevention: Detecting and preventing fraudulent activities and payment disputes
• Safety Protection: Protecting the rights, property, and safety of our customers and employees
• Dispute Resolution: Resolving conflicts and legal matters
• Tax Compliance: Maintaining records for tax reporting and auditing purposes

4. Information Sharing and Disclosure

4.1 Service Providers

We share your information with trusted third-party service providers who help us operate our business:

• Payment Processors: Secure processing of credit card transactions and payment verification
• Delivery Companies: Coordinating food delivery to your location
• Cloud Storage Providers: Secure data storage and backup services
• Marketing Services: Email campaign management and customer communication
• Analytics Tools: Website traffic analysis and user behavior insights
• Customer Support Platforms: Managing customer inquiries and support tickets

4.2 Legal Requirements

We may disclose your information when required by law or to protect our legitimate interests:

• Court Orders and Subpoenas: Complying with legal demands from courts and law enforcement
• Regulatory Compliance: Meeting requirements from health departments and food safety authorities
• Rights Protection: Defending our intellectual property and business interests
• Public Safety: Addressing emergency situations and public health concerns

4.3 Business Transfers

In the event of a business transaction, your information may be transferred:

• Mergers and Acquisitions: Transfer of customer data as part of business assets
• Asset Sales: Inclusion of customer information in the sale of business units
• Customer Notification: Advance notice of any significant business changes
• Policy Compliance: Ensuring the new owner maintains similar privacy protections

4.4 With Your Consent

We may share your information with other parties when you provide explicit consent for specific purposes, such as promotional partnerships or special events.

5. Data Security

5.1 Technical Measures

We implement comprehensive technical safeguards to protect your information:

• SSL/TLS Encryption: All data transmission between your device and our servers is encrypted using industry-standard protocols
• Advanced Firewall Systems: Multi-layered firewall protection to prevent unauthorized access
• Access Control: Strict access limitations ensuring only authorized personnel can view your data
• 24/7 Security Monitoring: Continuous monitoring for suspicious activities and potential threats
• Regular Data Backups: Secure backup systems to prevent data loss
• Vulnerability Assessments: Regular security testing and system updates

5.2 Organizational Measures

Our organizational security measures include:

• Employee Training: Regular security awareness training for all staff members
• Data Handling Procedures: Standardized processes for managing personal information
• Confidentiality Agreements: Legal commitments from third-party partners to protect your data
• Incident Response Plan: Prepared procedures for addressing security breaches
• Security Audits: Regular internal and external security assessments

5.3 Your Responsibilities

You can help protect your information by following these security practices:

• Strong Passwords: Use complex, unique passwords for your account
• Password Protection: Never share your login credentials with others
• Public Computer Safety: Always log out when using public or shared computers
• Phishing Awareness: Be cautious of suspicious emails or links claiming to be from Church's Chicken
• Immediate Reporting: Contact us immediately if you suspect unauthorized access to your account

6. Cookies and Tracking Technologies

We use various technologies to enhance your experience and analyze our services:

Tracking Technologies Used:

• Google Analytics: Website traffic analysis and user behavior insights
• Facebook Pixel: Advertising campaign measurement and audience targeting
• Web Beacons: Email open rate tracking and engagement measurement
• Local Storage: Browser-based data storage for improved performance

Cookie Management:

You can manage your cookie preferences through your browser settings. Most browsers allow you to accept, reject, or delete cookies. Please note that disabling certain cookies may affect website functionality and your user experience. You can also use our cookie preference center to customize your settings.

7. Your Rights (GDPR/CCPA Compliance)

Under applicable data protection laws, you have several rights regarding your personal information:

• 7.1 Right of Access: You can request to view all personal data we hold about you, including how it's used and with whom it's shared.
• 7.2 Right to Rectification: You can request correction of any inaccurate or incomplete personal information.
• 7.3 Right to Erasure (Right to be Forgotten): You can request deletion of your personal data under certain circumstances.
• 7.4 Right to Restrict Processing: You can request that we limit how we use your data while maintaining storage.
• 7.5 Right to Data Portability: You can request to receive your data in a machine-readable format for transfer to another service.
• 7.6 Right to Object: You can object to processing of your data, especially for marketing purposes.
• 7.7 Right Against Automated Decision-Making: You can request human review of automated decisions that significantly affect you.

8. Children's Privacy

Church's Chicken is committed to protecting the privacy of children. Our services are not specifically designed for or directed at children under the age of 16, and we do not knowingly collect personal information from children without appropriate parental consent.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately using the contact information provided below. We will promptly investigate and, if necessary, delete the child's information from our systems.

If we become aware that we have inadvertently collected personal information from a child under 16, we will take immediate steps to delete such information and terminate any associated accounts.

9. International Data Transfers

9.1 Protection Measures

When transferring your personal data internationally, we implement appropriate safeguards:

• Adequacy Decisions: We rely on EU-Japan adequacy decisions and other regulatory approvals
• Standard Contractual Clauses (SCC): Using EU-approved contract terms for data transfers
• Data Processing Agreements: Binding agreements with international partners
• Security Measures: Encryption and secure transmission protocols
• Compliance Audits: Regular verification of international partners' data protection practices

9.2 Transfer Destinations

Your data may be transferred to and processed in:

• United States: For cloud storage and primary data processing
• European Union: For data analytics and compliance purposes
• Other Countries: As needed for business operations, always with appropriate protections

10. Data Retention Periods

We retain your personal information only as long as necessary for the purposes outlined in this policy:

Safe Data Disposal

When retention periods expire, we ensure secure data disposal through:

• Electronic Deletion: Complete and unrecoverable deletion of digital records
• Physical Record Destruction: Secure shredding of paper documents
• Backup Data Removal: Deletion from all backup systems and archives
• Disposal Documentation: Maintaining records of data destruction activities

11. Third-Party Links

Our website may contain links to external websites, social media platforms, or third-party services that are not operated by Church's Chicken. This Privacy Policy does not apply to these external sites.

We are not responsible for the privacy practices, content, or security of third-party websites. These sites may have their own privacy policies and terms of use, which we encourage you to review before providing any personal information.

When you click on third-party links, you do so at your own risk. We recommend exercising caution and reviewing the privacy policies of any websites you visit through links from our site.

12. Policy Changes

12.1 Change Notification

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will notify you through:

• Website Notice: Prominent notification on our homepage
• Email Notification: Direct communication to registered users
• Account Alerts: Pop-up notifications when you log into your account
• Explicit Consent: Request for new consent for significant changes that affect how we use your data

12.2 Checking for Changes

We recommend regularly checking this Privacy Policy for updates:

• Latest Version: The most current version is always available on our website
• Last Updated Date: Check the "Last Updated" date at the top of this policy
• Continued Use: Your continued use of our services after changes indicates acceptance
• Opt-Out Option: You may discontinue using our services if you disagree with changes

13. Contact Information

Response Commitment: We are committed to responding to your privacy-related inquiries within 3 business days.

13.1 Complaints

If you have concerns about how we handle your personal information:

• Contact Us First: We encourage you to contact us directly so we can address your concerns
• Supervisory Authority: If you're not satisfied with our response, you may contact your local data protection authority
• US Residents: You may contact the Federal Trade Commission (FTC) at ftc.gov
• EU Residents: You may contact your national data protection authority

14. Withdrawal of Consent

14.1 Marketing Consent Withdrawal

You can withdraw your consent for marketing communications at any time through:

• Unsubscribe Links: Click the unsubscribe link in any promotional email
• Account Settings: Manage your communication preferences in your online account
• Customer Support: Contact our customer support team to update your preferences
• Phone: Call us at +1 202-608-1330 during business hours

14.2 Account Deletion

To delete your account and associated data:

1. Log into your account on our website
2. Navigate to Account Settings
3. Select "Delete Account" option
4. Confirm your identity and deletion request
5. Receive confirmation of account deletion

Note: Some information may be retained for legal compliance, fraud prevention, and legitimate business purposes as outlined in our retention policy.

15. Conclusion

At Church's Chicken, protecting your privacy is not just a legal obligation—it's a fundamental part of building and maintaining trust with our valued customers. We are committed to being transparent about our data practices and continuously improving our privacy protections.

Your trust is essential to our business, and we work hard every day to earn and maintain it through responsible data handling practices. We understand that your personal information is valuable, and we treat it with the care and respect it deserves.

If you have any questions about this Privacy Policy, our data practices, or your privacy rights, please don't hesitate to reach out to us. We're here to help and ensure that you feel confident about how your information is protected when you choose Church's Chicken.

Thank you for choosing Church's Chicken and for trusting us with your personal information. We look forward to continuing to serve you while maintaining the highest standards of privacy protection.